AAS Support Center

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Knowledgebase

Our knowledgebase contains 2 articles written by our support team to help you answer your question

Our Staff

Our friendly support staff are here to help.

  • Cary Hart
  • Dmitry Yudin
  • Vanya
  • Paul Carpenter
  • Joel Santarina
  • Ilya Pekshev
  • Vlad Segen

Welcome to AAS Technical Assistance Center (TAC) Portal

You may access AAS Helpdesk and Knowledgebase by registering or logging in on this site. If you are a student or member of the faculty of AAS Moscow, use your usual Login and Password to access the system.

If you are not an employee or student, send an email to tech.support@aas.ru. Once your account is checked by Helpdesk staff, you will be granted full access to this site. Identity verification will be required for security reasons.


You can submit requests and check on the status of your tickets for the following departments:

- Building and Grounds/Maintenance (Green Guys)
- Apartment Maintenance (Faculty Only)
- Information Technologies
- Networks and Systems Operations
- Distance Learning
- BYOD Support
- FaWeb Support
- NetClassroom Support
- Cisco Webex Support
- Google Cloud Support
- O365 Cloud Support
- Adobe Cloud Support


You can submit a new ticket to report a problem to AAS Helpdesk

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  • SEP
    10

    Opening new support ticket

    When opening a new ticket, please be as detailed as possible. Make sure to select an appropriate category, so that your question will be properly routed and handled.

    When entering problem details, please provide as much information as possible, this will help us to serve your request in a timely fashion.

    THANK YOU!

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